Please read before contacting:
- We do not offer custom work.
- If you do not see your bike year/model listed for any given part that means we do not sell that part for your model.
- We do not try to match up a part from a model listed to a model for which we do not sell parts (considered custom work).
- We do not offer specifications for frame sliders other than a length measurement.
- We do not offer local pick up.
No reply will be sent (EMAIL FORM) for inquiries that disregard the above guidelines.
We do not employ a secretary that answers the phone all day so your call may not be answered immediately. However, to speak to someone about a product inquiry or installation question use either of these simple steps:
1. Text HELP to the # below and a call will be returned to you ASAP. (only on normal business hours 8:00AM-4:00PM central time, Mon-Fri), or
2. Call once, call back immediately after no answer or,
3. Use our email form to request a call.
-This is not a 24 hour help hotline- 8:00 AM- 4:00 PM Monday-Friday CENTRAL TIME. This means that if you are in the green zone and your clock reads 4:00 PM, you still have one hour to reach us. But, if you live in the yellow zone, the pink zone, or the blue zone and your clock reads 4:00 PM, you will not be able to get through and you'll need to try again on the next business day.
-A call or help text will not be returned if sent after normal hours.
-A help text will need to be re-sent on regular business hours if the original help text was sent, for example, at 10:00PM on Saturday night.
-A time zone map is below.
Calls or help texts sent after 4:00PM Central time WILL NOT be returned.
I have read and I completely understand your contact times and policies. Yes I understand. No, I don't understand
- We do not offer custom work.
- If you do not see your bike year/model listed for any given part that means we do not sell that part for your model.
- We do not try to match up a part from a model listed to a model for which we do not sell parts (considered custom work).
- We do not offer specifications for frame sliders other than a length measurement.
- We do not offer local pick up.
No reply will be sent (EMAIL FORM) for inquiries that disregard the above guidelines.
We do not employ a secretary that answers the phone all day so your call may not be answered immediately. However, to speak to someone about a product inquiry or installation question use either of these simple steps:
1. Text HELP to the # below and a call will be returned to you ASAP. (only on normal business hours 8:00AM-4:00PM central time, Mon-Fri), or
2. Call once, call back immediately after no answer or,
3. Use our email form to request a call.
-This is not a 24 hour help hotline- 8:00 AM- 4:00 PM Monday-Friday CENTRAL TIME. This means that if you are in the green zone and your clock reads 4:00 PM, you still have one hour to reach us. But, if you live in the yellow zone, the pink zone, or the blue zone and your clock reads 4:00 PM, you will not be able to get through and you'll need to try again on the next business day.
-A call or help text will not be returned if sent after normal hours.
-A help text will need to be re-sent on regular business hours if the original help text was sent, for example, at 10:00PM on Saturday night.
-A time zone map is below.
Calls or help texts sent after 4:00PM Central time WILL NOT be returned.
I have read and I completely understand your contact times and policies. Yes I understand. No, I don't understand
