Shipping and Returns
1/2 price shipping (standard ground service) on most orders $100.00 and up within the 48 states.
All orders are shipped from Baxter, TN 38544.
Domestic Orders
We use UPS or USPS for domestic shipping. The shipping carrier used depends on location and weight of the order. If an order is placed after 1:00PM Central Time the order will be processed and shipped on the next business day (Monday-Friday)
DOMESTIC ORDERS MADE WITH A HOTEL LISTED AS THE SHIPPING ADDRESS WILL BE CANCELLED WITHOUT NOTIFICATION AND WILL BE SUBJECT TO OUR ORDER CANCELLATION FEE AS OUTLINED BELOW.
IF YOU ARE IN THE USA FOR VACTION AND YOU WANT TO PICK UP A SET OF OES FRAME SLIDERS AT YOUR HOTEL, DO NOT WASTE YOUR TIME OR OURS BY PLACING THE ORDER ON OUR WEBSITE.
International Orders
NO INTERNATIONAL SHIPPING, NO EXCEPTIONS.
ORDERS MADE WITH AN INTERNATIONAL CREDIT CARD WILL BE CANCELLED AND WILL BE SUBJECT TO OUR ORDER CANCELLATION FEE AS OUTLINED BELOW.
ORDERS WITH A HOTEL LISTED AS THE SHIPPING ADDRESS WILL BE CANCELLED AND WILL BE SUBJECT TO OUR ORDER CANCELLATION FEE AS OUTLINED BELOW.
WE DO NOT REPLY TO REQUESTS TO SHIP INTERNATIONALLY, REGARDLESS OF THE SITUATION.
IF YOU HAVE PURCHASED SLIDERS FROM US IN THE PAST AND DAMAGED ONE, WE CANNOT PROVIDE A REPLACEMENT.
Shipping Policy
Our shipping deadline for normal business days is 1:00 PM central time.
We ship to the address you provide. Please make sure you still reside or know someone who resides at the shipping address provided with your order. WE DO NOT SHIP TO HOTELS. ORDERS WITH A HOTEL LISTED AS THE SHIPPING ADDRESS WILL BE CANCELLED AND WILL BE SUBJECT TO OUR ORDER CANCELLATION FEE AS OUTLINED BELOW.
If a package is returned to OES due to being improperly addressed, the customer is responsible for the S&H for the second attempt at delivery, even if reduced S&H applied to the original shipment.
Returns, Exchanges, and Order Cancellations
No returns after 30 days
Returns are automatically approved under these conditions:
1. The parts being returned or exchanged must be in the original packing.
2. The parts being returned or exchanged must be in brand new, original condition, just as they were when they were shipped. If items are not packaged correctly for the return trip, they will most likely be damaged. The items must be wrapped exactly as they were when received.
3. No returns after 30 days
4. The return must be addressed as shown below and order name and/or order number must be included somewhere on or inside the package.
OES Accessories reserves the right to reject a return in the event that the item returned is damaged or missing pieces.
Fees for returns, exchanges, and order cancellations. Fees are a percentage of transaction total, which includes any S&H fees.
Miscellaneous Fees.......Varies (pay misc. fees)
Returns..............................15%
Damaged returns...........20%
Exchanges......................$10.00 S&H for replacement part (a damaged return fee may apply depending on returned item condition)
Order cancellations.......5% (our credit card processor charges a fee for the transaction regardless of whether or not the sale is finalized (shipped). Cancellations due to stocking issues will not incur the fee.
If the item is being returned for an exchange, standard ground shipping will apply for the exchanged part, regardless of original cost. If there has been an attempt to install the item the return will either be rejected or the damaged return fee of 20% will apply.
Our return shipping address is:
OES/Returns
101 First Ave South
Baxter, TN 38544
1/2 price shipping (standard ground service) on most orders $100.00 and up within the 48 states.
All orders are shipped from Baxter, TN 38544.
Domestic Orders
We use UPS or USPS for domestic shipping. The shipping carrier used depends on location and weight of the order. If an order is placed after 1:00PM Central Time the order will be processed and shipped on the next business day (Monday-Friday)
DOMESTIC ORDERS MADE WITH A HOTEL LISTED AS THE SHIPPING ADDRESS WILL BE CANCELLED WITHOUT NOTIFICATION AND WILL BE SUBJECT TO OUR ORDER CANCELLATION FEE AS OUTLINED BELOW.
IF YOU ARE IN THE USA FOR VACTION AND YOU WANT TO PICK UP A SET OF OES FRAME SLIDERS AT YOUR HOTEL, DO NOT WASTE YOUR TIME OR OURS BY PLACING THE ORDER ON OUR WEBSITE.
International Orders
NO INTERNATIONAL SHIPPING, NO EXCEPTIONS.
ORDERS MADE WITH AN INTERNATIONAL CREDIT CARD WILL BE CANCELLED AND WILL BE SUBJECT TO OUR ORDER CANCELLATION FEE AS OUTLINED BELOW.
ORDERS WITH A HOTEL LISTED AS THE SHIPPING ADDRESS WILL BE CANCELLED AND WILL BE SUBJECT TO OUR ORDER CANCELLATION FEE AS OUTLINED BELOW.
WE DO NOT REPLY TO REQUESTS TO SHIP INTERNATIONALLY, REGARDLESS OF THE SITUATION.
IF YOU HAVE PURCHASED SLIDERS FROM US IN THE PAST AND DAMAGED ONE, WE CANNOT PROVIDE A REPLACEMENT.
Shipping Policy
Our shipping deadline for normal business days is 1:00 PM central time.
We ship to the address you provide. Please make sure you still reside or know someone who resides at the shipping address provided with your order. WE DO NOT SHIP TO HOTELS. ORDERS WITH A HOTEL LISTED AS THE SHIPPING ADDRESS WILL BE CANCELLED AND WILL BE SUBJECT TO OUR ORDER CANCELLATION FEE AS OUTLINED BELOW.
If a package is returned to OES due to being improperly addressed, the customer is responsible for the S&H for the second attempt at delivery, even if reduced S&H applied to the original shipment.
Returns, Exchanges, and Order Cancellations
No returns after 30 days
Returns are automatically approved under these conditions:
1. The parts being returned or exchanged must be in the original packing.
2. The parts being returned or exchanged must be in brand new, original condition, just as they were when they were shipped. If items are not packaged correctly for the return trip, they will most likely be damaged. The items must be wrapped exactly as they were when received.
3. No returns after 30 days
4. The return must be addressed as shown below and order name and/or order number must be included somewhere on or inside the package.
OES Accessories reserves the right to reject a return in the event that the item returned is damaged or missing pieces.
Fees for returns, exchanges, and order cancellations. Fees are a percentage of transaction total, which includes any S&H fees.
Miscellaneous Fees.......Varies (pay misc. fees)
Returns..............................15%
Damaged returns...........20%
Exchanges......................$10.00 S&H for replacement part (a damaged return fee may apply depending on returned item condition)
Order cancellations.......5% (our credit card processor charges a fee for the transaction regardless of whether or not the sale is finalized (shipped). Cancellations due to stocking issues will not incur the fee.
If the item is being returned for an exchange, standard ground shipping will apply for the exchanged part, regardless of original cost. If there has been an attempt to install the item the return will either be rejected or the damaged return fee of 20% will apply.
Our return shipping address is:
OES/Returns
101 First Ave South
Baxter, TN 38544