Shipping and Returns
Free Shipping on all orders $74.99 and up within the 48 states.
All orders are shipped from Baxter, TN 38544.
We use UPS Ground for domestic shipping. The shipping map shows the estimated time a shipment will take once UPS takes possession of the package. The map is only an estimate and does not guarantee delivery times stated on the map, however, the map is usually accurate. If an order is placed after 12:00PM Central Time the order will be processed and shipped on the next business day.
After a long shutdown of international shipping, we are starting to ship internationally again unless there are signs that the international shipping times are too slow due to the effects of covid19. If you cannot accept that your international shipment may experience longer than normal transit times, please do not order.
Our shipping deadline for normal business days is 12:00 PM central time.
We ship to the address you provide. Please make sure you still reside or know someone who resides at the shipping address provided with your order.
If a package is returned to OES due to being improperly addressed, the customer is responsible for the S&H for the second attempt at delivery.
Returns, Exchanges, and Order Cancellations
Returns and exchanges are accepted under these conditions:
1. The parts being returned or exchanged must be in original packing.
2. The parts being returned or exchanged must be in brand new, original condition, just as they were when they were shipped.
A restocking fee of up to 20% will be applied to returns. If the item is being returned for an exchange the restocking fee is typically waived. If there has been an attempt to install the item the return will either be rejected or the maximum listed restocking fee applied.
Free shipping does not apply to parts shipping as an exchange.
Our return shipping address is:
PO Box 152
Baxter, TN 38544
All order cancellations will incur a $5.00 processing fee.