Shipping and Returns
Free Shipping on all orders $74.99 and up within the 48 states.
All orders are shipped from Bloomington Springs, TN 38545.
Domestic Orders
We use UPS Ground, USPS Priority Mail, and USPS First Class Mail for domestic shipping. The shipping carrier used depends on location and weight of the order. We do not use UPS for any location outside of the continental US. The shipping map shows the estimated time a shipment will take once the carrier takes possession of the package. The map is only an estimate and does not guarantee delivery times stated on the map, however, the map is usually accurate. If an order is placed after 12:00PM Central Time the order will be processed and shipped on the next business day.
International Orders
All international orders will need to be pre-approved with a waiver. The waiver requires the customer to agree to the specific details having anything to do with international shipments.
Shipping Policy
Our shipping deadline for normal business days is 12:00 PM central time.
We ship to the address you provide. Please make sure you still reside or know someone who resides at the shipping address provided with your order.
If a package is returned to OES due to being improperly addressed, the customer is responsible for the S&H for the second attempt at delivery, even if free S&H applied to the original shipment.
Returns, Exchanges, and Order Cancellations
Returns and exchanges are accepted under these conditions:
1. The parts being returned or exchanged must be in original packing.
2. The parts being returned or exchanged must be in brand new, original condition, just as they were when they were shipped.
A restocking fee of up to 20% will be applied to returns. If the item is being returned for an exchange the restocking fee is typically waived. If there has been an attempt to install the item the return will either be rejected or the maximum listed restocking fee applied.
Free shipping does not apply to parts shipping as an exchange.
Our return shipping address is:
OES
PO Box 87
Bloomington Springs, TN 38545
Order Cancellations
All order cancellations will incur a $5.00 processing fee.
