Shipping and Returns
Free Shipping on all orders $49.99 and up within the 50 states
All orders are shipped from Baxter, TN 38544.
Domestic Orders
We use United States Postal Service Priority Mail, First Class Mail, and UPS Ground for domestic shipping. The service used depends on the weight of the item ordered. Domestic USPS Priority takes 2-3 days in most cases. First Class Mail is used only with items weighing less than 16 ounces. On the USPS website you can find a delivery map. Enter 38544 as the ship-from zip code, zoom in to your area, and find your zip code prefix and you will be able to see if your shipping is one, two, or three-day service. Please keep in mind that neither we, nor the USPS, guarantee these times.
For orders containing items that can ship only by UPS Ground, such as batteries and spray cleaners, please allow extra time for delivery.
International Orders
-IF YOU CAN'T FIND YOUR COUNTRY IN THE SHIPPING OPTIONS, THAT
MEANS WE DO NOT SHIP TO YOUR COUNTRY.
-WE DO NOT SHIP TO MEXICO, RUSSIA, ANYWHERE IN SOUTH AMERICA, AND SEVERAL OTHER
AREAS.
- We do not allow the use of forwarding companies. If an order is placed that is clearly addressed to a forwarding company, that order will be cancelled.
We use USPS Priority Mail International for all international shipments. Shipping time for this service is estimated by the USPS at 6-10 days. Although we ship all orders in a quick manner, international packages are often delayed while in transit so please be aware of the possibility of delays.
Recipients are responsible for any fees levied by the customs agency of the country to which the order is shipped.
We will not mark any package as a gift on the customs form. We will not mark any package at a lower value than the purchase price.
Shipping Policy
Our shipping deadline for normal business days is 12:00 PM CST. Cases where we may not be able to ship orders which were placed before the deadline include Fridays, days preceding holidays and postal service holidays, which normally fall on a few select Mondays of the year. If you would like to know if the order will ship on the same day ordered please contact us.
We ship to the address you provide. Please make sure you still reside or know someone who resides at the shipping address provided with your order. Please make sure you have a mail receptacle at the ship-to address.
If a package is returned to OES due to being improperly addressed, the customer is responsible for the S&H for the second attempt at delivery.
Returns, Exchanges, and Order Cancellations
Returns and exchanges are accepted under these conditions:
1. The parts being returned or exchanged must be in original packing.
2. The parts being returned or exchanged must be in brand new, original condition, just as they were when they were shipped.
A restocking fee of up to 20% will be applied to returns. If the item is being returned for an exchange the restocking fee is typically waived. If there has been an attempt to install the item the return will either be rejected or the maximum listed restocking fee applied.
Free shipping does not apply to parts shipping as an exchange.
Our return shipping address is:
OES
PO Box 152
Baxter, TN 38544
Order Cancellations
All order cancellations will incur a $5.00 processing fee.
Free Shipping on all orders $49.99 and up within the 50 states
All orders are shipped from Baxter, TN 38544.
Domestic Orders
We use United States Postal Service Priority Mail, First Class Mail, and UPS Ground for domestic shipping. The service used depends on the weight of the item ordered. Domestic USPS Priority takes 2-3 days in most cases. First Class Mail is used only with items weighing less than 16 ounces. On the USPS website you can find a delivery map. Enter 38544 as the ship-from zip code, zoom in to your area, and find your zip code prefix and you will be able to see if your shipping is one, two, or three-day service. Please keep in mind that neither we, nor the USPS, guarantee these times.
For orders containing items that can ship only by UPS Ground, such as batteries and spray cleaners, please allow extra time for delivery.
International Orders
-IF YOU CAN'T FIND YOUR COUNTRY IN THE SHIPPING OPTIONS, THAT
MEANS WE DO NOT SHIP TO YOUR COUNTRY.
-WE DO NOT SHIP TO MEXICO, RUSSIA, ANYWHERE IN SOUTH AMERICA, AND SEVERAL OTHER
AREAS.
- We do not allow the use of forwarding companies. If an order is placed that is clearly addressed to a forwarding company, that order will be cancelled.
We use USPS Priority Mail International for all international shipments. Shipping time for this service is estimated by the USPS at 6-10 days. Although we ship all orders in a quick manner, international packages are often delayed while in transit so please be aware of the possibility of delays.
Recipients are responsible for any fees levied by the customs agency of the country to which the order is shipped.
We will not mark any package as a gift on the customs form. We will not mark any package at a lower value than the purchase price.
Shipping Policy
Our shipping deadline for normal business days is 12:00 PM CST. Cases where we may not be able to ship orders which were placed before the deadline include Fridays, days preceding holidays and postal service holidays, which normally fall on a few select Mondays of the year. If you would like to know if the order will ship on the same day ordered please contact us.
We ship to the address you provide. Please make sure you still reside or know someone who resides at the shipping address provided with your order. Please make sure you have a mail receptacle at the ship-to address.
If a package is returned to OES due to being improperly addressed, the customer is responsible for the S&H for the second attempt at delivery.
Returns, Exchanges, and Order Cancellations
Returns and exchanges are accepted under these conditions:
1. The parts being returned or exchanged must be in original packing.
2. The parts being returned or exchanged must be in brand new, original condition, just as they were when they were shipped.
A restocking fee of up to 20% will be applied to returns. If the item is being returned for an exchange the restocking fee is typically waived. If there has been an attempt to install the item the return will either be rejected or the maximum listed restocking fee applied.
Free shipping does not apply to parts shipping as an exchange.
Our return shipping address is:
OES
PO Box 152
Baxter, TN 38544
Order Cancellations
All order cancellations will incur a $5.00 processing fee.
